Season Tickets: Terms and Conditions

SEASON TICKET: CONDITIONS OF ISSUE

Issue of season ticket

1. The issue of a season ticket and subsequent access to the ground is subject to the terms & conditions of entry (which can be found on – or accessed via – the club’s website at www.afcb.co.ukor can be provided upon written request to the club).
2. Season tickets are for the use of supporters of the club only. By applying for a season ticket and/or using the same you hereby warrant and represent that you are a supporter of the club.

Admission to the ground

1. By purchasing and/or accepting and/or holding a season ticket and/or using a season ticket to gain access to the ground, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with; and (c) agree to bring to the attention of others, as required below, the terms & conditions of entry.
2. A season ticket permits you to occupy at the match the seat indicated on the season ticket or such other alternative seat of equivalent value as the club may, from time to time, allocate to you at its reasonable discretion. All access to the ground pursuant to a season ticket shall be for the purposes of private enjoyment of the match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).
3. Nothing in these conditions of issue shall constitute or imply any entitlement to occupy the seat indicated on the season ticket in any subsequent season.
4. Save as set out in clause 2.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any material in relation to the match, any players or other persons present in the ground and/or the ground, nor may you bring into the ground or use within the ground (or provide to, facilitate or otherwise assist another person to use within the ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the EFL and/or the club.
5. Mobile telephones and other mobile devices are permitted within the ground, PROVIDED THAT (a) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (b) no material that is captured, logged, recorded, transmitted, played, issue, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.
6. The copyright, database right and all other rights, title and interest in and to all material that you produce at the ground in relation to the match, any players or other persons present in the ground and/or the ground (whether produced in breach of clause 2.4 above, or pursuant to clause 2.5 above, or otherwise) is hereby assigned to the EFL, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the EFL absolutely and with full title guarantee.
7. Save for official club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, wear, or display within the Ground any sponsorship, promotional or marketing materials.
8. You shall not offer or distribute (either free or for sale by any person) within the ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 above where both the content and the publication are lawful in all respects and do not in the club’s reasonable opinion constitute a threat to public order.
9. The club reserves the right to refuse admission to, or eject from, the ground any person who fails to comply with the terms & conditions of entry. This includes treating other spectators, team staff, venue staff and all participants with courtesy & respect at all times. The season ticket will remain the property of the club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the club or any police officer. The club reserves the right to require the immediate return of the season ticket at any time.
10. Without prejudice to the representation at clause 1.2 above, and in light of the season ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the away club, may result in admission being refused or you being ejected from the ground and in such circumstances no refund or alternative seat will be offered.

Use of season ticket

You may only sell the season ticket:

1. To a guest with the express written consent of the club given at the club’s absolute discretion, provided that such sale or transfer is in respect of an individual match and in consideration of no payment or benefit in excess of the face value of a ticket to that match and provided further that such transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business; and/or
   2. To any person without the express written consent of the club, provided that such sale or transfer is in respect of an individual match and is made via (and in accordance with the terms and conditions of) the official ticket exchange only.
   3. Each such resale is hereby provided to be subject to the terms and conditions of entry which will (save for any rights to transfer under this clause) apply to and bind the recipient of the season ticket as if he/she was the original purchaser of the season ticket (and where the season ticket is sold or transferred to a guest pursuant to clause 3.2.1 you must inform them of this).

Each such resale or transfer is hereby provided to be subject to the terms and conditions of entry. Please be aware you will be responsible for the behaviour of those who attend in your place and any sanctions that may be imposed for unacceptable behaviour will be shared by you. You apply to and bind the transferee as if he was the original purchaser of the ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the club and/or any police officer.

Ticket exchange

Season ticket holders who cannot attend a match will be able to list their seat for sale on the club’s Ticket Exchange to Cherries home point holders to purchase once all available tickets have been issued. Once the ticket has been purchased, the season ticket holder will receive a refund, equal to 1/19^th of the season ticket price, on the card used to pay for the season ticket. All sales are final.

For supporters looking to buy tickets for the relevant game through the Ticket Exchange, you will need to meet the qualifying points criteria – which is typically set at 1+ Cherries home points. 

Tickets purchased through the Ticket Exchange are strictly non-refundable. They are also non-transferable. Seat locations can’t be transferred, and seating can’t be transferred to another supporter account.

Changes to dates, refunds and exchanges

1. No guarantees can be given by the club that a match will take place at a particular time or on a particular date. The club reserves the right to reschedule any match without notice and without any liability whatsoever. Your season ticket will enable you to attend the re-arranged match.
2. The club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
3. In the event of the postponement or abandonment of the match before kick-off, ticket holders can use their original ticket for the rearranged game. If a match is abandoned after kick-off, spectators are entitled to half price admission to the rearranged match.

Lost or stolen season tickets

1. In order to gain admission to the ground, the season ticket must be presented in its entirety at every match. If applicable, the numbered vouchers must be torn from season ticket books in the presence of the turnstile operator/attendant.
2. In the event that you forget your season ticket in respect of any individual match, the club shall not be obliged to admit you or issue any other form of ticket for that match. A £5 ticket reprint is payable for forgotten season ticket cards and/or Matchday tickets. A £10 Season Ticket reprint is payable for lost season ticket cards.
3. If, in the club’s opinion, a season ticket is damaged, lost, stolen or destroyed, a duplicate season ticket shall be issued by the club as soon as reasonably practicable after the payment of a non-refundable administration charge of TEN pounds. In making its decision, the club shall be entitled to call for all reasonable evidence of the need for a replacement season ticket, for example but not limited to a police crime reference number in the event that a season ticket is stolen, or a copy of the damaged season ticket. Only one duplicate season ticket will be issued to you per season, and you will be required to sign a document confirming that the original season ticket is damaged, lost, stolen, or destroyed and indemnifying the club against any direct or indirect consequences of such matter having been falsely represented or stated to the club.
4. Should any season ticket when applied not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original season ticket to the club should it come into your possession at any time. There will be no charge for the issue of a duplicate season ticket in this instance.

Change of address

1. If you change your address during the season you must notify the club as soon as reasonably practicable by e-mailing the ticketing team via [email protected]or writing to; The AFC Bournemouth Ticketing Team, Vitality Stadium, Bournemouth, BH7 7AF.

Cancellation and withdrawal of season ticket

1. Without prejudice to any other remedies it may have, the club shall have the right in the case of any serious or persistent breach of the terms & conditions of entry to cancel and withdraw your season ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the season ticket. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the terms & conditions of entry:
   1. Smoking in designated non-smoking areas.
   2. Seeing (or appearing to be) intoxicated.
   3. Persistent standing in seated areas whilst the match is in progress.
   4. The sale or transfer (save as permitted) of a season ticket to any person.
   5. The possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist.
   6. The deliberate misuse of a season ticket.
   7. The supply of any misleading or incorrect information in any application.
   8. The throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse.
   9. Whether at the ground, or, travelling to or from a match:
      - 1. The use of foul, obscene, abusive and/or racist language and/or gestures.
      - 2. The chanting of anything of an indecent or racist nature.
      - 3. Fighting or engaging in and/or inciting violence.
   10. Bringing into the ground (or using within the ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety.
   11. Entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.
   12. Any misrepresentation in relation to clause 1.2 above.
   13. Breach of the terms of any Membership.
   14. Any breach of clauses 2.4, 2.5 or 2.6 above; and
   15. Any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Season Ticket.
2. The club may conduct security searches where it has reason to believe that any of the breaches set down in 7.1 has either occurred or may occur.
3. If a season ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the terms and conditions of entry.
4. In the event that your season ticket is withdrawn or cancelled the club reserves the right to exclude you from any membership scheme maintained or organised by the club and/or to disqualify you from applying for any match ticket or season ticket at its discretion, and to notify any football authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification).

Filming, photography and taping

1. All season ticket holders who enter the ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the club, the Premier League, or others (including commercial partners and accredited media organisations), and use of a season ticket to enter the ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these conditions of issue or the terms & conditions of entry.
2. All season ticket holders agree that the matches for which season tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the ground where a match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

Exclusion of liability

1. The club hereby excludes any liability for loss, injury or damage to persons/property in or around the ground except in respect of death or personal injury resulting from any negligence of the club or any other liability of the Club which cannot be excluded under applicable law.
2. Neither the Premier League nor the club shall be responsible for any interruptions and/or restrictions to the view of the match caused by virtue of (a) the position of the seat and/or (b) the actions of other spectators.
3. [The club hereby excludes any liability for any loss, injury, costs, expenses or damage of any kind connected to your use of the Official Ticket Exchange, including, without limitation, any liability relating to any problem with, suspension of or termination of the Official Ticket Exchange, in each case except in respect of death or personal injury resulting from any negligence of the club or any other liability of the club which cannot be excluded under applicable law.]