Title: Matchday Safety Steward                    

Reports to: Safety officer         

Location: Vitality Stadium

Contract: Casual worker

AFC Bournemouth has an exciting opportunity to grow its stewarding team and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all persons present at Vitality Stadium safe to enjoy the excitement of competing in the Premier League and other associated competitions and offers the opportunity to begin a vocational career in spectator safety.

This role is eligible for a referral scheme incentive. If you are an employee of AFC Bournemouth and refer a successful candidate you will be paid £100 upon the end of the season, providing the candidate completed the season’s assignments successfully. You must ensure the applicant states you as a referee.

To be eligible for the referral scheme, the referee must email [email protected] stating their name, email address and phone number. The HR department will then provide the referee with a unique referral code, which the applicant must quote in their application form.

About AFC Bournemouth

Entering an exciting new chapter in our long and storied history, we are proud to retain a focus on family and community. Delivering that engagement with our loyal supporters is a passionate and integrated backroom staff, working closely together to provide a positive and lasting experience for all at Vitality Stadium.

Since our takeover by chairman Bill Foley, in a partnership including Hollywood actor Michael B. Jordan, the club has seen significant investment committed towards sustaining Premier League status, highlighted by the construction of a state-of-the-art training facility and the arrival of promising young talent from top clubs around Europe.

These developments also bring a great opportunity to further improve our women’s team and youth setup overall.

Key off-field appointments have recently been made in business operations, ticketing, and partnerships to continue our efforts in improving the experience for our supporters.

Main Duties

• To provide an excellent service to Home and Visiting Supporters.
• To attend all pre-match briefings.
• Carry out pre-event safety checks.
• Attend all training required by the club.
• Implement the League’s Ground Regulations.
• Maintain a safe environment while ensuring a good matchday experience for all persons present.
• Controlling or directing people who are entering or leaving the ground, to do so in a safe manner.
• To represent the Club’s welcoming and friendly ethos; to provide information and assistance as required.
• Recognising potential issues and reporting them to a supervisor or the Control Room.
• Staffing entrances exits and other strategic points to, from and within the stadium.
• Ensuring and maintaining that all safe exit routes remain clear during the progress of the specified activity.
• Undertaking specific duties in an emergency, or as otherwise directed by the Safety Officer.
• Assisting in the safe operation of the ground, not to view the activity taking place; and understanding their general responsibilities towards health and safety.
• Assisting to ensure safeguarding of all persons present, including vulnerable adults, children, and themselves.
• Checking accreditation in restricted areas and ensuring only those authorised to do so have access.
• Ensure a full report of any incidents is accurately completed before finishing duty.
• Acquire a good knowledge of stadium layout.
• To be the first point of call for any incidents or issues in the stadium.
• As a casual worker you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Obligation to adhere to the club’s health and safety policy and procedures.
• Actively promote the club’s equality policies and practices to ensure a welcoming, safe, and inclusive environment for everyone engaged with the club.

Key competencies

• Possess or be willing to undertake Level 2 in Spectator Safety, such training to be provided by the Club.
• Excellent customer service and communication skills, including a calm approach to difficult situations.
• A strong desire to work as part of a team to deliver a safe and enjoyable matchday.
• Strong communication and written skills.

General information 

• Please note you may be required to complete a DBS check for this role.
• This role is on a casual worker contract basis and you may be offered the role each season.
• Competitive rate of pay offered.
• This role is one pertinent to safety, and therefore there is no facility to watch the games.

How to apply

Please send your application to [email protected].

AFC Bournemouth is an equal opportunities employer and ensures staff and volunteers are able to achieve their full potential.

We take pride in our approach to diversity and inclusion and embrace the opportunity to build a workforce that reflects the diversity of our society. We take our responsibility seriously, to consider qualified candidates on the basis of merit regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other characteristic protected by law.

We actively encourage applications from women, individuals with disabilities, and individuals from ethnically diverse communities.

For further information on accessibility within the stadium please click here.

AFC Bournemouth is committed to protecting all children, young persons, and adults at risk in its care or attending its premises and expects all staff and volunteers to share the same commitment. 

For all positions where a DBS check is required, an offer of employment will be subject to receipt of satisfactory disclosure at the appropriate level.

Any and all potential agreements, relationships or commitments that could be considered a conflict of interest should be disclosed upon application to this vacancy by emailing [email protected]. You will also be asked whether you have any conflicts to disclose upon receipt of your application.

Satisfactory references will be required for all positions, your eligibility to work with the club will be subject to receiving appropriate referencing.

We strive to create a positive and safe environment and ensure all who interact with the club feel safe, protected, and heard.

AFC Bournemouth can exercise their right to perform external searches and to confirm information provided by candidates. It does not retain any data during this process.