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  • Cherries Points scheme Open
    What is the Cherries Points scheme?

    Cherries Points is a scheme put in place to ensure that supporters who have regularly attended fixtures and bought tickets during the points window can continue to do so.

    How do I accrue points?

    When supporters purchase a match ticket, they accrue one point.

    Are there different points for home and away games?

    Supporters’ points records are split into home league points, away league points and cup points.

    You will be allocated a point for the relevant match that you have attended. For example, if you have attended a home match, you will receive one home league point.

    What does total points mean?

    A supporters’ Cherries Points total includes points accumulated during the current season and the previous season. Any points accumulated prior to the previous season will not be valid.

    Why can I not purchase a ticket without points?

    Supporters who are trying to get their first point should check the club’s on sale schedule to see when games will drop to general sale (dependent on availability).

    For Junior Cherries with no points, the club runs a ticket ballot to enable young fans to come to their first Premier League game.

    How can I check my points total?

    Points can be checked at any time via the “My Account” section of a supporter’s online account.

    Do I need an online account to check my points total?

    Yes. For guidance on how to create an online account, please see our guides or visit the ticketing website here

    Do I get points for all the games that I attend?

    Points are not usually awarded for friendly fixtures or academy/youth team fixtures, however this may vary at the club’s discretion.

    When is my point added to my account?

    All points are added to supporter accounts after match tickets have been purchased. If tickets are refunded, the corresponding Cherries Point will be removed from the supporter’s account.

    Can anyone else attend the match if I purchase a ticket on my account?

    Match tickets purchased via the Cherries Points scheme must be used only by the points holder who is named on the ticket. If you purchase a match ticket and are subsequently unable to attend, please see our refund policy here

    Do I get points if I am a season ticket holder?

    Season ticket holders will accrue home league points for all home matches included in their season ticket, however these are only activated in the event of a season ticket being refunded or not being renewed.

    Season ticket holders accrue away and cup points in the same way as other supporters and these are active from the time that the match tickets are purchased.

    Can I buy a ticket from any other sites online?

    AFC Bournemouth do not recommend purchasing tickets via a non-official channel and match tickets purchased elsewhere will not count towards your Cherries Points total.

    Can I buy a ticket from any other sites online?

    AFC Bournemouth do not recommend purchasing tickets via a non-official channel and match tickets purchased elsewhere will not count towards your Cherries Points total.

    Where can I find the club’s official sales channel?

    The Club’s official channels are via tickets.afcb.co.uk or the Twickets website (the AFC Bournemouth official ticket re-sale partner).

  • Season tickets Open
    Can I buy a season ticket?

    AFC Bournemouth season tickets are only available to existing season ticket holders, who are renewing for the coming season.

    What happens to season tickets that aren't renewed?

    Where a season ticket is not renewed for the upcoming season, the seat is released for general admission sale on a match-by-match basis.

    Do you have a waiting list for season tickets?

    There is currently no season ticket waiting list for AFC Bournemouth games.

    What happens if I lose my season ticket card?

    Season ticket cards that are lost or misplaced will incur a replacement fee of £10.

    What if my season ticket card is stolen?

    If your season ticket card has been stolen, please provide the club with a Crime Reference Number (CRN), so that your card can be replaced free of charge.

    What if I forget my season ticket card?

    In circumstances where a supporter has forgotten their ticket, a paper ticket may be issued, however this will incur a £5 charge at the discretion of the club.

    How do I renew my season ticket card?

    Your season ticket can be renewed in three ways: Online at tickets.afcb.co.uk, via phone on 0344 576 1910 (option 1) or in person by coming down to Vitality Stadium. 

    To assist supporters with renewing their season ticket, the club have also put together a video guide here

    What are the deadline dates for season ticket renewal?

    The season ticket renewal period is between 15th May and 12th June. Supporters looking to renew their season ticket via the V12 season ticket finance (www.v12seasonticketfinance.com) have until Wednesday 5th June to do so. 

    Can I move my season ticket seat?

    Yes. After you have renewed your season ticket, you will have the opportunity to move your seat on 18th June.

    Can I renew my season ticket after the deadline has passed?

    No. If you miss the deadline you will not be eligible to renew your season ticket and your seat will be released for supporters who book tickets on match-by-match basis.

    Season ticket holders who do not renew their season ticket seat will start the 2019/20 season with the maximum starting home league points tally (19) for match-by-match sales.

    Can I change the name of the person on my season ticket?

    No. Season tickets can only be renewed and used by the same person as last season.

    A family member has passed away and as a family we would like to retain the season ticket in the family. Is this possible?

    Unfortunately, we are unable to transfer the name on season tickets as this would constitute the issuing of a new season ticket, something the club does not do.

    The reason we do not issue new season tickets is that we have a large number of supporters on maximum home points and not enough season ticket seats come available to accommodate all of these supporters, leaving an impossible situation of having to select supporters from this group.

    With this in mind, it would be unfair on this group of supporters to issue a season ticket in the name of a family member when a season ticket holder passes away.

    What are the qualifying criteria for season Ttcket holders to remain within or relocate into the Family Stand?

    The ratio of children to adults is 1:2. That is one child (15 and under) to two adults.

    Supporters that no longer qualify are asked to relocate to an alternative location within the stadium. This ensures that we retain the atmosphere of the family area and allow more families to experience this.

    You can relocate your season tickets seat between 9am and 5pm on 18th June.

    Once I’ve paid for my new 2019/20 Season Ticket, when will I receive it?

    You will receive your season ticket in early July, in time for the start of the season. To ensure your season ticket is active for the start of the season, we will carry out several checks in advance of dispatch, however we expect to be posting all season tickets by early July.

    Please note, your 2019/20 season ticket will be sent to the address we hold on the system at the time of purchase. If you move to a new house after this time, please ensure that you have set up a mail redirect with Royal Mail and please ensure you amend your address details on your online account, or advise the club in writing of your change of address.

    What do I do if I no longer want to renew my season ticket?

    The system will automatically release your seat for match-by-match sale if you do not renew by 12th June. Supporters who choose not to renew their season ticket seat will start the 2019/20 season on the maximum starting home points tally (19).

    Do you offer a payment plan for purchasing my season ticket?

    Yes. We will be using the same service we have used in past seasons in partnership with V12 season ticket finance. For all information about the V12 service, you can visit their website here

    What if I am away during the period of season ticket renewals?

    If you are away during the season ticket renewal period, the best option is to renew your season ticket online. If you are unable to renew your season ticket online, you can ask a friend or family member to renew your season ticket. If you choose this option, please supply your friend or family member with all the information requested on your renewal form.

    There will be no extension to the season ticket renewal window for supporters who are on holiday during the renewal window.

    What do I need to do if I now have to pay a different price type for my season ticket?

    If you are moving to a different area of the ground, we ask you to renew your season ticket as you usually would and when it comes to the move we will then be in touch to request the difference or refund the extra paid on the selected seat.

    If you are changing price type, your season ticket renewal offer will have already been altered to reflect this.

    My child is going to university/starting a Saturday job, can someone else use the season ticket?

    You can upgrade the season ticket at a maximum of five times during a season and season tickets can be used by close friends or family members of the same price type. If you choose to upgrade a season ticket, or pass it to a family member or friend, please be aware that the actions of the ticket holder are the responsibility of both the ticket holder, and the season ticket holder whose seat they are using.

     Another option available to supporter is our resale partner, Twickets, which provides season ticket holders with the option to sell their ticket on a match-by-match basis to supporters with 1+ home point. All tickets sold via Twickets are sold ethically at face value to AFC Bournemouth supporters, with the season ticket holder receiving money back from the sale.

  • Home tickets Open
    How can I purchase home tickets?

    Match tickets for Premier League home matches are sold subject to the qualifying Cherries Points criteria.

    The qualifying criteria to purchase match tickets is based on the number of home league points a supporter holds.

    A supporter’s points total can be checked at any time via the “My Account” section of tickets.afcb.co.uk.

    Where can I find the ticket on-sale schedule?

    The qualifying points criteria for all home league matches can be found via the Club’s On-Sale schedule.

    Once a game has gone on sale, the qualifying points criteria is decreased every Sunday and Wednesday until all available tickets have been issued.

    What are concession tickets?

    Concessionary match tickets are only to be used by those supporters who meet the qualifying criteria for the relevant concession.  

    The club’s concessionary price types are as follows:

    Concession Type

    Qualifying Criteria

    Over 65

    Aged 65 or over on the day of ticket purchase. 

    Student

    Student in full-time education; please note, this does not include part time courses or apprenticeships. 

    Under 21

    20 years of age or younger on the day of ticket purchase. 

    Junior Cherry (Under 16)*

    Junior Cherry member between the ages of 8 and 16 (includes Junior Cherries who turn 16 during the season). 

    Junior Cherry (Under 8)*

    Junior Cherry member 7 years or younger. 

    *Please note that only supporters of 13 years of age or older are allowed to sit on their own during AFC Bournemouth home fixtures. If you are purchasing a ticket for a supporter under the age of 13, the junior must be seated with a responsible adult over the age of 18. 

    Do I need to bring ID?

    It is important that all supporters keep their match ticket and a form of ID on their persons at all times.

    In order to safeguard the concession price types offered by the club, it reserves the right to ask for a form of ID to corroborate the concession price-type purchased.

    The club reserves the right to check ID at any time and can refuse to sell, refuse entry, or eject supporters who do not comply with this policy.

    What if my ticket doesn't arrive?

    Supporters who have ordered tickets for postage and have not received their home match tickets should contact the AFC Bournemouth Ticket Office on 0344 576 1910 (option 1, then option 2) no earlier than 48 hours before the match in order to request a duplicate home ticket.

    Duplicate home match tickets will normally incur a charge of £5 and supporters who require a duplicate ticket will usually be escorted to their seat by a steward for security reasons.

    Duplicate tickets must be collected from the ticket office on a matchday with photo ID. 

    The club reserves the right to refuse to issue a duplicate ticket if it feels the circumstances warrant it.

  • Away tickets Open
    How do I purchase an away ticket?

    Match tickets for Premier League away matches are sold subject to the qualifying Cherries Points criteria.

    What is the qualifying criteria?

    Qualifying criteria to purchase match tickets is based on the number of away league points a supporter holds.

    How do I check my points total?

    A supporter’s points total can be checked any time via the “My Account” section of tickets.afcb.co.uk.

    How often is the points criteria decreased?

    Once a game has gone on sale, the qualifying points criteria is decreased every Sunday and Wednesday until all available tickets have been issued.

    Where can I find points criteria for the upcoming fixtures?

    The qualifying points criteria for upcoming away league matches can be found via our on-Sale schedule

    What are concessionary tickets?

    Concessionary match tickets are only to be used by those supporters who meet the qualifying criteria for the relevant concession of the hosting club.

    If a supporter is found to have misused concession tickets, they may be refused entry to the ground or have their tickets cancelled. 

    Supporters who misuse concession tickets will be subject to the sanctions detailed in the ‘Anti-Touting and Ticket Misuse’ section of the ticketing policy.

    Can I attend an away match if I am under the age of 16?

    For away fixtures, supporters under the age of 16 must be accompanied by a responsible adult over the age of 18; the same rule applies to away coach travel.

    Can I sit on my own at an away match if I am under the age of 14?

    Please note that only supporters of 14 years of age or older are allowed to sit on their own during AFC Bournemouth away fixtures; if you are purchasing a ticket for a supporter under the age of 14, the Junior must be seated with a responsible adult over the age of 18.

    Can I sit on my own on the coach if I am under the age of 16?

    For coach travel, only supporters of 16 years of age or older are allowed to sit on their own. If you are purchasing a coach ticket for a supporter under the age of 16, the junior must be seated with an adult.

    Will there be ID checks?

    In order to safeguard the concession price types offered by the club, it reserves the right to ask for a form of ID upon entry to the ground and at any point once inside the ground.

    It is important that all supporters keep their match ticket and a form of ID on their persons at all times.

    The club reserves the right to refuse entry or eject supporters who do not comply with this policy.

    What if I haven't received my away match ticket?

    Supporters who have not received their away match tickets should contact AFC Bournemouth Ticket Office on 0344 576 1910 (option 1) no earlier than 48 hours before the match in order to request a duplicate away ticket.

    The AFC Bournemouth ticket office will send any duplicate requests to the home club and a duplicate away match ticket will be available for collection from the home club’s ticket office.

    What do I need to bring when collecting an away duplicate ticket?

    Any supporter who is collecting an away duplicate ticket should attend the home club’s ticket office on the day of the match with photographic ID in order to collect their replacement tickets.

    What if I forgot to inform AFC Bournemouth ticketing team about replacement ticket?

    Supporters who have not received or have lost their away ticket, and have not been able to report this to the AFC Bournemouth ticket office in advance of the matchday, should visit the home club’s ticket office with photographic ID and proof of purchase. The home club will then contact the AFC Bournemouth ticket office team who will assist them in providing replacement match tickets.

    Either club reserves the right to refuse to issue a duplicate ticket if it feels the circumstances warrant it.

    Can I get a refund for an away ticket?

    Away match ticket refunds can be made at the ticket office, providing the match tickets are returned no later than the off-sale time for the match, normally midday the day before the game.

    Once an away fixture has come off-sale, the club regrets that tickets cannot be refunded.

    Do I need to return my ticket to receive a refund?

    Yes. Refunds can only be made on production of the match ticket. Evidence of destroyed match tickets will not be accepted.

    Do you sell returned tickets for away games?

    Any away tickets returned to the club after a fixture has all available tickets issued will be made available for sale at 11am on the Wednesday before a weekend fixture or the Friday before a mid-week fixture. 

    The ticket points criteria for the returned tickets sale will be published on the club’s social media accounts and all returned general admission tickets are made available for sale online only.

  • Refunds and returns Open
    How do I get a refund for a game?

    For home games, refunds can be made at the ticket office providing the match tickets are returned no later than 90 minutes before kick-off. 

    Away ticket refunds can also be made at the ticket office, providing the match tickets are returned no later than the off-sale time for the match, normally midday the day before the game. 

    Once an away fixture has come off-sale, the club regrets that tickets cannot be refunded. 

    Do I need to provide a ticket to receive a refund?

    Refunds can only be made on production of the match ticket. Evidence of destroyed match tickets will not be accepted.

    What happens to a ticket after a refund is processed?

    Once a ticket has been refunded or reprinted, the original ticket is cancelled and cannot be used to gain entry to the stadium. 

    Can I buy returned tickets?

    Yes, any returned tickets will go back on sale. 

    Any home or away tickets returned to the club after a fixture has all available tickets issued will usually be made available for sale at 11am on the Friday before a weekend fixture or the Monday before a mid-week fixture.

    The ticket points criteria for the returned tickets sale will be published on the club’s social media accounts and all returned general admission tickets are made available for sale online only. 

    If supporters are unable to use the club’s online ticketing system, they can ask to be registered to book returned tickets in person or over the phone at the discretion of the club. This needs to be arranged at least 24 hours prior returned tickets going on sale.

  • Getting to Vitality Stadium Open
    What is the stadium's address?

    The stadium’s full address is:

    AFC Bournemouth
    Vitality Stadium
    Dean Court
    Kings Park
    BH7 7AF

    Can I use public transport?

    The ground is within walking distance of both Bournemouth and Pokesdown train stations, as well as being serviced by buses.

    Supporters are also able to walk from Boscombe and Lansdowne, where there are a variety of shops, bars and restaurants. 

    More details about accessing the ground from the Bournemouth direction can be found below. 

    Public transport from Bournemouth Town Centre 

    Train 

    A large majority of trains arrive at Bournemouth Central Train Station, which is accessible to wheelchair users.

    Leave the station by the south exit (facing Asda) and turn left to head towards the main road. Turn left again and walk straight up Holdenhurst Road for around 25 minutes, until you reach a roundabout at which you turn right into Kings Park Drive. The ground is on the left. For more information, just click here.

    Bus (P2-P3)

    The P2 and P3 Yellow Bus service is easily accessible from the train station and runs up to every 20 minutes.

    It can be picked up at Bournemouth Railway Station, Stop 6 (going in the Christchurch direction) and you can get off at Queens Park Hotel, which will be a total of six stops. It will then be a five-minute walk, going along Ashley Road and then going through Kings Park.

    If you want to make a day out of your trip, then this bus also serves Bournemouth Pier and Bournemouth Square, where you can find plenty of shops and places to eat and drink before heading to the ground. An adult day ticket is priced at £4.10. To plan your journey or for more information just click here.

    Bus (M2)

    The M2 buses run every 7-10 minutes, so it's never too long to wait and drop off in Boscombe, which is just a short walk to the stadium.

    If you ask for a dayrider you can save £1 on their regular prices. The buses all have free WiFi, USB chargers and accept contactless payments as well as cash. For up to date times and prices just click here.

    Supporters can also access the ground from the Boscombe direction, with more details below. 

    Public transport from Boscombe 

    Train

    The nearest train station to the stadium is Pokesdown, which is roughly a mile from the ground and around a 15-minute walk away. This station is not currently accessible for wheelchair users.

    Exit the station and turn right down Christchurch Road (A35) for 400m and turn right into Gloucester Road. Follow signs for Kings Park to arrive at Vitality Stadium. For more information just click here.

    Bus (P2-P3)

    This station is also served by the P2 and P3 Yellow Bus, which runs up to every 20 minutes. You will get on at Pokesdown station and get off at Kings Park, heading in the Bournemouth direction. This service will also take you to Bournemouth (see above).

    Bus (M1-M2)

    The M1/M2 More Bus service runs from Pokesdown Station and brings supporters closer to the stadium via Boscombe.

    All supporters with a valid match ticket can receive a £1 discount on day-rider tickets. All the buses are equipped with free WiFi and USB charging facilities.To plan your journey or for more information just click here.

    Taxis

    If you’re looking at booking a taxi, all supporters can receive a 10% discount with PRC (Poole Radio Cabs) Streamline upon production of a valid match ticket.

    PRC Streamline take bookings 24 hours a day, 365 days a year, so call 01202 373737 to take advantage.

    Please note fares may vary on traffic going to and from the ground, but the company have the largest fleet available in Dorset and cover areas in Bournemouth, Poole, Christchurch and Wimborne.

    Cycling

    The stadium has a number of bike racks that can be used for those opting to cycle to the stadium. These are located opposite the main reception area.

    Where is the best place to park?

    The South Stand car park, behind the stadium, costs just £1 to park. It does fill up roughly 75 minutes prior to kick-off, so arrive early. It may also take up to 45 minutes to clear after the game.

    You can now leave via the south of the car park to exit the park along Gloucester Road, therefore missing the traffic along Kings Park Drive.

    Harewood College

    For free parking just a ten-minute walk from the ground, Harewood College is open from 12.30pm.

    Supporters both home and away will be able to use the facility. 

    This area has the advantage of being away from the congestion around Kings Park, while only a short walk to Vitality Stadium, allowing easier access. The car park will also be manned by a steward until kick-off. 

    Sovereign Shopping Centre

    Alternative parking can be found at Sovereign Shopping Centre for £2 for four hours or £4 for 24 hours.

    Parking on the roads next to the stadium

    Several residential roads adjacent to the ground have parking restrictions, which the club asks supporters to adhere to. Where these do not exist, please be mindful of existing drive entrances and avoid parking illegally or unsafely.

    Enforcement officers are active on matchdays and the club is determined to have ensure matches impact on local residents as little as possible. 

    Roadworks 

    Please be aware that roadworks are back underway on the A338, which may cause delays, so plan your journey accordingly. The latest updates can be found here. 

    When do turnstiles open?

    Turnstiles open 90 minutes before kick-off, allowing access to the concourse, serving food and drink and toilet facilities to use.

    Where do visiting fans sit?

    Visiting fans are housed in Blocks 23 and 24 of the East Stand, which can be accessed through turnstile F.

    Where can I find more information about visiting the stadiun?

    For further information around your matchday, please read our Supporters Guides

    Alternatively, click here to view a full plan of Vitality Stadium.

  • Accessible ticketing Open
    What accessible ticketing options does the club provide?

    AFC Bournemouth offer wheelchair and ambulant disabled accessible tickets and is committed to ensuring that football is accessible to all.

    In order to purchase accessible tickets supporters must provide proof of eligibility to the club.

    What proof do I need to provide?

    AFC Bournemouth accepts the following as proof of eligibility:

    ► Receipt of the higher or middle rate of Disability Living Allowance (mobility and/or care component).

    ► Receipt of standard or enhanced rate of Personal Independence Payment (PIP) for mobility, and/or care.

    ► Receipt of either Severe Disablement Allowance or Attendance Allowance.

    ► War Pensioners’ Mobility Allowance or War or Service Disablement pension for 80% or more disability.

    ► Blind or partially sighted registration certificate (BD8 or CV1 certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sigh impaired (partially sighted).

    Further advice can be found on the Royal National Institute of Blind people (RNIB) website.

    ► Please note that receipt of a “Blue Badge” will not be considered as eligibility for booking tickets.

    This list is not exhaustive and consideration will be given to any other evidence that can be provided.

    How can I submit my proof of eligibility?

    Supporters can submit their proof of eligibility in person at the ticket office or via e-mail to [email protected] or [email protected].

    How to book tickets?

    Once supporters have eligibility, they will be able to purchase accessible match tickets in person, over the phone or online at the ticketing website.

    How much is a wheelchair ticket?

    Supporters who require a wheelchair space can purchase a space for £5 with a complimentary personal assistant ticket.

    How much is a ticket for an ambulant disabled supporter?

    Ambulant Disabled supporters should pay the age-appropriate rate for their ticket and are entitled to a complimentary personal assistant ticket where the disabled supporter has eligibility.

    I cannot access accessible price types online. What should I do?

    If you have registered your eligibility with the club and you are unable to access the accessible price-types, please contact the ticketing team who will update your account with the most recent accessible key.

    How do I register a personal assistant?

    Disabled supporters can choose to have a personal assistant account created for them in their name or nominate an account holder as their personal assistant.

    In instances where an account holder has been nominated as a personal assistant, the club reserves the right to remove points from the account holder if the personal assistant system is being abused.

    When booking tickets a nominated personal assistant does not require Cherries Points in order to book their ticket as long as they are attending in their capacity as a personal assistant.

    If a disabled supporter cannot attend games or chooses to stop attending, the personal assistant will retain the points that they have accrued whilst attending as a personal assistant.

    If you are issued a personal assistant ticket, your ticket must be scanned for entry at the same time as the ticket for the disabled supporter. The personal assistant ticket is issued to assist the disabled supporter and therefore the personal assistant should be with the disabled supporter on entry to the stadium.

     

  • The Family Stand Open
    Where is the Family Stand?

    The Family Stand is applicable to Blocks 1, 8 and 9 in the Vitality Main Stand.

    For families booking in the South Stand, the Family Stand rules apply to Blocks 28 and 29.

    Who can purchase a ticket in the Family Stand?

    Supporters with an adult ticket in the Family Stand must be accompanied by an under-16 in order to purchase tickets in the area (at a ratio of no more than two adult seats per under-16s seat). 

    Can you upgrade a child ticket to an adult in the Family Stand?

    Yes, if a child has a season ticket in the Family Stand, this can be upgraded to an adult's seat five times across the season at the discretion of the club. This will be to full adult price. 

    Where a match is moved to a weekday evening for TV, the club may, at its discretion, allow an additional upgrade in the family area.

    What happens when a Junior Cherry turns 16?

    When a Junior Cherry turns 16 and stops qualifying for a child’s ticket in the Family Stand, they can remain seated there if the family group still falls within the ratio of no more than two adults per child. 

    In circumstances where the change in concession takes the ratio outside the family stand criteria, the club will work with the affected family to move them to another area in the stadium that is acceptable before releasing the family stand seats for sale. 

    Are there age limits for games?

    Supporters under the age of 13 must be accompanied by a responsible adult over the age of 18 when visiting Vitality Stadium.

    For away fixtures, supporters under the age of 16 must be accompanied by a responsible adult over the age of 18. The same rule applies to away coach travel.

    What happens with children under the age of three?

    A Junior Cherry under the age of three does not require a match ticket to enter the ground as long as they do not require their own seat and can sit with a parent or guardian.

    To make use of this option, supporters must phone the ticket office and inform them that the child will be attending the game in advance of the fixture.

    Supporters must then collect the pass for their infant from the ticket office on the day of the game, with the child in attendance. 

    It is advised that any supporter bringing an under-3 with them to an AFC Bournemouth fixture sits in the Family Stand and is aware of the risk of a ball entering the stands unexpectedly. 

    Points for Junior Cherries who are under three cannot be applied after the game or retrospectively for games that have passed unless the above process has been followed or at the club’s discretion.

  • Twickets Open
    Who are Twickets?

    Twickets is a fan-to-fan ticket resale platform where the price of tickets is never more than the original face value. It was set up to counter the profiteering resale sites which encourage ticket touting.

    Who can sell their seat on Twickets?

    The Twickets resale platform is only available for season ticket holders to list their seat for sale; their tickets can then be purchased by AFC Bournemouth supporters with home league Cherries points.

    If I sell my season ticket seat on Twickets how do I get my money?

    If you successfully sell your seat via Twickets, you will be paid 1/19th of your season ticket price (minus the Twickets fee) by bank transfer, to the bank account you have requested, five days after the game has been played.

    Why can't I sell my match ticket via Twickets?

    The Twickets platform is for season ticket holders only to sell.

    If you have purchased a match ticket and you are unable to attend the game, the club offers a full refund up until half-an-hour before kick-off if the ticket is returned to the ticketing team.

    Will I lose my point if I sell my seat on Twickets?

    If you sell your season ticket seat via Twickets, you will lose 1 home league point. However, this will only become relevant if you do not renew your season ticket.

    As long as you renew your season ticket, your home league points are not relevant.

    Can I sell my seat for future games now?

    Season ticket holders will be able to list their seat for home Premier League matches once all available tickets for the game have been issued.

    Will this mean there are fewer tickets available via the Friday morning ticket returns sale?

    The tickets that are sold via the Friday morning returns sale are for seats purchased by match-by-match purchasers.

    The Twickets platform will be in addition to the returns sale and will help reduce the number of empty seats on a matchday that season ticket holders have been unable to use.

    Who can buy AFC Bournemouth seats via the Twickets platform?

    The club have worked with Twickets to ensure that only supporters with a valid AFC Bournemouth ticketing account, with home league points, can purchase exchanged seats.

    I have already bought a ticket for the match I want from the club - can I buy another one via Twickets?

    No. The Twickets platform will restrict supporters who already have a ticket for a specific match from buying another one via Twickets.

    Why can’t I see any tickets on the Twickets platform?

    AFC Bournemouth tickets will only show as available once tickets have been listed for sale by season ticket holders.

    If there are currently no tickets showing, you can set up an alert to be informed when tickets become available.

    Will I earn a home league point if I buy an AFC Bournemouth ticket via Twickets?

    If you purchase a returned seat for an AFC Bournemouth home Premier League fixture via Twickets then a home league point will be credited to your account.

    I have bought a ticket via Twickets and can no longer make it. Can I sell this ticket on to a friend?

    No. If you have purchased a ticket from the Twickets platform and you are unable to use it, you should contact the AFC Bournemouth ticketing team.

    I can see two tickets listed. However, one is a concession ticket and I need two adults - what can I do?

    If you purchase a concession ticket for an adult, you will need to contact the AFC Bournemouth ticketing team with your Twickets order number and pay an upgrade fee for the concession ticket.

    Please note that concession tickets in the Family Stand cannot be upgraded unless the upgrade is within the Family Stand ratio of two adults per child.

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