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Tickets

Updated: Season Tickets 20/21 FAQs

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AFC Bournemouth AFC Bournemouth

A list of frequently asked questions to help supporters with the season ticket renewals.

The window for season ticket renewal for 2020/21 has now closed. If you have any questions please contact: [email protected]

There are also some handy video guides in using the new platform here.

How do I renew my season ticket?

Initially, season tickets are only available to purchase online only. To request a call back from the ticketing team, please complete this form.

From Wednesday 12th August the ticketing team will be available by phone and in person at the ticket counter to assist with enquiries regarding online sales.

To purchase your season ticket online, please follow these steps:

    1. Navigate to tickets.afcb.co.uk
    2. Once you have reached the tickets website, please click on the persons icon located in the top right-hand corner
      1. If this is you first time logging into the new ticketing website, please follow these steps below:
        1. Once you have clicked on the persons icon, please click on the ‘Forgotten Your Password’ link located below the ‘email address’ and ‘password’ boxes
        2. You will be asked to type in your email address that is linked to your ticketing account
    • After you have entered your email address, click on the ‘Send New Password’ button
    1. You should receive an email shortly after which will contain a generated password
    2. Got back to the login page on the ticketing website, enter your email address in the ‘email address’ line and then enter the generate password you received in the email in the ‘password’ line
    3. Click the ‘Continue’ button
    • You should now be logged in.
    1. If you have already successfully logged into your ticketing account previously then continue as normal.
    1. Once you have successfully logged into your account, you will need to go to the ‘Reserved Tickets(s)’ tab located on the right-hand side of your account page
    2. This will show your reserved season ticket offer, you will now need to click on the ‘Add to Basket’ button located below.
    3. After you have added your reserved season ticket to your basket, you will be taken to your basket. From here, you will need to the select the ‘Buy Now’ button
    4. You will now be taken to the ‘Delivery Method’s’ page. Click on the ‘Continue’ button
    5. Once you have clicked on ‘Continue’ you will be taken to the ‘Summary’ page. Here you will need to select the payment method. ‘Credit Card’ means you will be paying the full amount for your season ticket up front, ‘Instalment Plan’ means you will be opting into our payment plan for 3 separate payment.
    6. You will also need to agree to our terms and conditions before proceeding to the payment page.
    7. After you have clicked on ‘Proceed to Payment’ you will now be taken to the payment page. You will need to select the type of card you are paying with, Mastercard or Visa.
    8. Once you have selected the card, please type in the required card details
    9. Click on ‘Pay Now’
    You should shortly receive an email confirmation, confirming your order has been processed.

Why can’t I use my friends and family’s credit?

The system is set up for you to renew friends and families season tickets however it is not set up to access other people’s credits, something that could result in serious issues. We recognise that the COVID pandemic has caused some issues in this regard and the ticketing team are working hard to assist supporters who are renewing family season tickets, with credit. Please follow the steps below on to apply the credit to your friends and family links:

  1. To do this, each member of your community will need to have a separate email on their account. If you all share the same email and are looking to add an individual email to each account you will need to provide us the email address, the name of the supporter and an address for the supporter you are looking to change. We will then send you an email which will include their username and password so you can access their account.
  2. Once you have gained access to their account, to apply the credit you will need to follow these steps, depending on the payment method you choose. You can either use the credit gained from last season straight away if you decide to pay the full amount up front, there will be a tick box option that you can select which will be deducted from the full amount.
  3. If you are looking at paying via the instalment plan, then the credit on the accounts will not be used until the second payment is taken out of your bank account. So you will need to pay the first 40% of their season ticket up front, once the second payment is scheduled to come out, the credit will be deducted from this payment leaving only a small amount to pay from your bank.

Why can’t I see the credit come off my season ticket if I am paying by instalments?

Your account credit will come off your instalment plan automatically when your second payment is due. This will not be visible when paying for the first payment, but you do not need to select your credit otherwise you will be unable to proceed to the payment. If you have selected the tick box next to your account credit and are planning on paying via the Instalment Plan you will be shown this message:

You will also be shown the payment amounts for each month. These payments will be taken out of your bank account from the card you have provided us with when paying. Please note: The second payment will be smaller than the amount showing as the credit will be applied this payment.

How do I use my credit?

To use your account credit against your season ticket payment, please follow the steps below along with the images:

  1. Navigate to tickets.afcb.co.uk
  2. Once you have reached the tickets website, please click on the persons icon located in the top right-hand corner
    1. If this is you first time logging into the new ticketing website, please follow these steps below:
      1. Once you have clicked on the persons icon, please click on the ‘Forgotten Your Password’ link located below the ‘email address’ and ‘password’ boxes
      2. You will be asked to type in your email address that is linked to your ticketing account
  • After you have entered your email address, click on the ‘Send New Password’ button
  1. You should receive an email shortly after which will contain a generated password
  2. Got back to the login page on the ticketing website, enter your email address in the ‘email address’ line and then enter the generate password you received in the email in the ‘password’ line
  3. Click the ‘Continue’ button
  • You should now be logged in.
  1. If you have already successfully logged into your ticketing account previously then continue as normal.
  1. Once you have successfully logged into your account, you will need to go to the ‘Reserved Tickets(s)’ tab located on the right-hand side of your account page
  1. This will show your reserved season ticket offer, you will now need to click on the ‘Add to Basket’ button located below.
  2. After you have added your reserved season ticket to your basket, you will be taken to your basket. From here, you will need to the select the ‘Buy Now’ button
  3. You will now be taken to the ‘Delivery Method’s’ page. Click on the ‘Continue’ button
  4. Once you have clicked on ‘Continue’ you will be taken to the ‘Summary’ page. Here you will need to select the payment method. ‘Credit Card’ means you will be paying the full amount for your season ticket up front, ‘Instalment Plan’ means you will be opting into our payment plan for 3 separate payments.
    1. If you have credit on your account, and would like to apply it to your season ticket, please follow the steps below:
      1. Just above where you select your payment method you should see a box titled ‘Available Credit Balance’. Below that you should see an amount
      2. You need to select the tick box labelled ‘Use my balance of…’
  • After you have selected this the total amount to pay will be reduced by your available balance
  1. Please note:
    1. You can only apply the credit to the account you are logged in as, this is because there will be issues with accounts if they all had your friends and families credit combined into one. This means you will need to log in to each separate account to apply the credit
    2. If you are looking at purchasing through the instalment plan and want to apply your credit, you do no need to select the credit option as this will automatically be taken out of your second scheduled payment. It will also not let you continue with the payment
  1. You will also need to agree to our terms and conditions before proceeding to the payment page.
  2. After you have clicked on ‘Proceed to Payment’ you will now be taken to the payment page. You will need to select the type of card you are paying with, Mastercard or Visa.
  3. Once you have selected the card, please type in the required card details
  4. Click on ‘Pay Now’
  5. You should shortly receive an email confirmation, confirming your order has been processed.

Where have my friends and family links gone?

Friends and family links have been removed from the new website as we have added a lot of additional features which give greater access to friends and family accounts. If you do not know either yours or your friends and family’s supporter number, you should contact your friends and family to find out what it is and not the ticketing team. If you neither you or your friends and family know the supporter numbers, you can then contact the ticketing team, but you will be asked security questions.

I have shared an e-mail address with friends and family; what should I do?

If you share an email address with your friend and family links and want to access their individual accounts, please follow the steps listed below:

  1. You will need to have a separate email address per account as this is used as a username.
  2. If you have a child linked to your account that shares your email, but they do not have an email address registered under their name, you will need to set them up with an email address:
    1. If you are not interested in accessing their individual account, then their email address can be left blank as you can purchase their season ticket on behalf of them. However, if they have credit attached then you will need to log in to their account to apply the credit to the season ticket renewal so you will need to set them up with an email address.
  3. Once you know the email address that needs to be attached to their account or have created a new email on behalf of them then please contact the ticketing team to get the email changed on the account. Please do not create a new account under their name with the new email as this will not be linked to their season ticket account. You will need to contact the ticketing team.
  4. Once you have contacted the ticketing team, a member of the department will be in contact to say that the changes have been made and they will send over the new login details to that new email.

Why are season tickets the same price in the Championship as they were in the Premier League?

The Championship offers four additional fixtures meaning that the price freeze, agreed by the board, offers season ticket holders a significant per game drop in their pro-rata ticket price.

The club is confident that the price freeze, combined with the four extra fixtures represents good value for money.

How does the payment instalment plan work?

The payment instalment plan is a feature of the club’s new ticketing platform, with no credit check required and no fees.

The plan requires a 40% upfront payment, followed by two further payments.

Second Payment

If a season ticket holder selected 'credit' as their preferred option during the conclusion of the 2019/20 campaign, their credit balance will be deducted from their second payment of 30% (due on 1st September).

If a season ticket holder selected 'refund', 'waive' or 'donate' as their preferred option during the conclusion of the 2019/20 campaign, their second payment of 30% will be taken automatically on 1st September.

Final Payment

All supporters who have selected the payment plan option will then be required to make a final payment of 30% on 1st October. This money will be deducted from their account automatically.

If games are played behind closed doors, or played with a reduced capacity crowd, then the pro-rata amount for those games will be removed from this final payment.

What should I do if I selected the 'credit' option during the conclusion of the 2019/20 season but I now don’t want to renew my season ticket?

If you selected the 'credit' option during the conclusion of the 2019/20 season and you do not want to renew your season ticket, please contact the ticketing team via our enquiry form to discuss your options.

What proof of accessibility requirement or medical condition is required for a seat relocation during the renewal period?

If you are shielding, or you are living with somebody who is, please contact the ticketing team via our enquiry form to discuss a deferral.

If I am shielding, will I be able to renew my original seat for the 2021/22 season?

If you are an AFC Bournemouth season ticket holder who is shielding for medical reasons, your 2019/2020 seat will be held for you until the 2021/22 campaign.

If you also require a seat relocation for medical reasons, your preferred seat will be reserved for the 2021/22 campaign. If you have any questions relating to the above, please fill in the enquiring form here, and a member of the ticketing team will be in touch to discuss your requirements.

Why can’t I move seats as we usually do?

Due to the extraordinary pressures of the COVID-19 pandemic, and in order to ensure that the season tickets of fellow supporters who are shielding are secured for the 2021/22 season, seat moves will not be possible except in exceptional circumstances or for medical and/or accessibility reasons.

How will the Club manage ticket ballots for cup competitions?

If cup fixtures are played with a reduced capacity, tickets will be balloted to season ticket holders using the same process as league fixtures. Supporters will be charged the relevant cup ticket price.

If cup tickets remain, these will be made available for sale via ballot to cup points holders, with a criteria based on the Cherries Points scheme.

How will the club ensure that the ballot is fair? Is there a chance I could miss out every time?

The club will ensure that all supporters are successful at least once in the ticket ballot before any supporter is successful twice. More information on the ticket ballot will be released once the club has more information on reduced capacity guidance.

If I apply for the ballot and I am successful, will everybody in my group be successful?

Yes-if you are successful in the ballot, everybody in your application will be successful. If you are from a maximum of two addresses, you will be seated together.

Please note, your application will be unsuccessful if you are applying for more than two addresses in one application.

Can I book my season ticket seat during the ballot process?

Season Ticket Holders who are successful in any reduced capacity ticket ballot will be allocated to any available seat, and charged the relevant pro-rata season ticket price for that area.

Unfortunately season ticket holders will not be able to book their season ticket seat during the ballot process.

Does the points freeze mean that I will not be able to accumulate any Cherries Points this season?

The Cherries Points scheme has been frozen this season, meaning that supporters will not enter the 2021/22 season with any more, or less, points than they accumulated during the 2019/20 season.

The club have taken this decision to ensure that the points scheme is fair for all supporters. With a number of supporters shielding, or potentially missing games due to other COVID-19 related issues, it is not fair to allow points to be accumulated this season.

Cherries Points will be used to sell tickets, based on 2019/20 points, however supporters will not gain points during the 2020/21 campaign.

I usually come to the games with friends; can I still attend with them?

The club’s guidance will be continually updated throughout the season, based on Government guidance.

Our number one priority is the safety and wellbeing of all of our supporters, staff and players.

Current guidance is that groups of a maximum size of six people from two households may attend fixtures together.

When will I find out about reduced capacity games?

The return of fans to stadia will be managed in accordance with Government guidance on public health. As soon as the club has information on the capacity of Vitality Stadium at specific fixtures, it will communicate this to supporters.

When will my season ticket card be posted to me?

Season ticket cards will be posted in September, although match tickets will be issued for any reduced capacity fixtures.

How do I update my contact details on the ticketing site?

To update your contact details on the ticketing site, please follow these steps:

  1. Navigate here
  2. Select the account menu in the top right hand corner
  3. Follow the prompts for returning users to access your account. Please note, tutorial videos have been provided
  4. Once you have accessed your account, please select the “Profile and Cherries Points” tab on the right hand side of the “My Account” page to update your e-mail address.
  5. If you are updating your address, please select the 'Manage Address Book' option.

What happens if I am unable to attend games that I have applied for in the ballot due to illness?

Tickets will be refundable up until 48 hours before kick-off, after which unfortunately tickets can not be refunded or transferred to another supporter.

Why is the club asking for an upfront payment of 40% when there is such uncertainty on when games will be played in front of supporters?

In order for the club to sell season tickets, manage any reduced capacity ticket arrangements and post season ticket cards to supporters, it needs time which requires it to sell season tickets now.

The 40/30/30 split allows season tickets to be paid across several months whilst also giving the club enough time to plan for next season with a degree of certainty, even in uncertain times.

The club appreciates that this may seem extraordinary however it reflects the extraordinary times we are living in, and allows the club to plan for the return of fans to stadia, something that may not come with a lot of notice.

How can I buy an AFC Bournemouth season ticket?

AFC Bournemouth season tickets are currently only available to season ticket holders who are renewing their season ticket due to the extremely high number of renewals each summer.

The club does not expect this to change.

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