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Season ticket 2021/22 FAQs


AFC Bournemouth AFC Bournemouth

The season ticket renewal window will open at 9am on Thursday 13th May and close at 5pm on Thursday 10th June.

The season ticket renewal window will open at 9am on Thursday 13th May and close at 5pm on Thursday 10th June.

As with the 2020/21 season, all season tickets will be via online only.

Below we have collected a number of FAQs, if your query is not answered below please contact the ticket office directly.

How to renew my season ticket

1. Navigate to tickets.afcb.co.uk

2. Once you have reached the ticketing website, please click on the person icon located in the top right-hand corner.

3. Once you have successfully logged into your account, you will need to go to the ‘Reserved Ticket(s)’ tab located on the right-hand side of your account page.

4. This will show your reserved season ticket offer, you will now need to click on the ‘Add to Basket’ button located below.

5. After you have added your reserved season ticket to your basket, you will be taken to your basket. From here, you will need to select the ‘Buy Now’ button.

6. You will now be taken to the delivery methods page. Click on the ‘Continue’ button.

7. Once you have clicked on ‘Continue’ you will be taken to the summary page. Here you will need to select the payment method. ‘Credit/Debit Card’ means you will be paying the full amount for your season ticket up front, ‘Instalment Plan’ means you will be opting into our payment plan for three separate payments.

  • If you have credit on your account and would like to apply it to your season ticket, please follow the steps below:
    i) Just above where you select your payment method you should see a box titled ‘Available Credit Balance’. Below that you should see an amount.
    ii) You need to select the tick box labelled ‘Use my balance of…’
    iii) After you have selected this, the total amount to pay will be reduced by your available balance.
    iv) Please note:
    - You can only apply the credit to the account you are logged in as, this is because there will be issues with accounts if they all had your friends and family’s credit combined into one. This means you will need to log in to each separate account to apply the credit.
    - If you are looking at purchasing through the instalment plan and want to apply your credit, you do not need to select the credit option as this will automatically be taken out of your second scheduled payment. It will also not let you continue with the payment.

8. You will also need to agree to our terms and conditions before proceeding to the payment page.

9. After you have clicked on ‘Proceed to Payment’ you will now be taken to the payment page. You will need to select the type of card you are paying with, Mastercard or Visa.

10. Once you have selected the card, please type in the required card details.

11. Click ‘Pay Now’

12. You should shortly receive an email confirmation, confirming your order has been processed.

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Watch: How to guide for season ticket renewals

Why can’t I use my friends and family’s credit?

The system is set up for you to renew friends and family’s season tickets, however, it is not set up to access other people’s credits, something that could result in serious issues.

We recognise that the Covid pandemic has caused some issues in this regard and the ticketing team are working hard to assist supporters who are renewing family season tickets, with credit. Please follow the steps below to apply the credit to your friends and family links.

To do this, each member of your community will need to have a separate email on their account. If you all share the same email and are looking to add an individual email to each account, you will need to provide us the email address, the name of the supporter and an address for the supporter you are looking to change. We will then send you an email which will include their username and password so you can access their account.

Once you have gained access to their account, to apply the credit you will need to follow these steps, depending on the payment method you choose. You can either use the credit gained from last season straight away if you decide to pay the full amount up front, there will be a tick box option that you can select which will be deducted from the full amount.

If you are looking at paying via the instalment plan, then the credit on the accounts will not be used until the second payment is taken out of your bank account. You will need to pay the first 40% of your season ticket up front, once the second payment is scheduled to come out, the credit will be deducted from this payment leaving only a small amount to pay from your bank account.

Why can’t I see the credit come off my season ticket if I am paying by instalments?

Your account credit will come off your instalment plan automatically when your second payment is due. This will not be visible when paying for the first payment, but you do not need to select your credit otherwise you will be unable to proceed to the payment. If you have selected the tick box next to your account credit and are planning on paying via the instalment plan, you will be shown this message:

‘Please note, you cannot use your credit towards your initial payment on a season ticket instalment plan.’

You will also be shown the payment amounts for each month. These payments will be taken out of your bank account from the card you have provided us with when paying. Please note, the second payment will be smaller than the amount showing as the credit will be applied to this payment.

What is the fulfilment fee?

With the adoption of a new ticketing system last year, in order to avoid a per ticket fulfilment fee which would potentially disadvantage some supporters more than others, it is necessary to apply the current £3 match ticket transaction fee to season tickets for the coming 2021/22 season.

However, we will credit the £3 transaction fee applied to season tickets to the lead booker's ticketing account so that the cost of a season ticket has not increased.

This means that both supporters and club can move forward into the new season with no change to the current transaction costs for purchasing tickets.

How does the payment instalment plan work?

The payment instalment plan is a feature of the club’s ticketing platform, with no credit check required and no fees payable.

The plan requires a 40% upfront payment, followed by four further 15% payments.

Using credit for the further payments

If you have an available credit balance on your account, it will be deducted from your second payment on September 1st.

This will also be the case for further payments on the payment plan, assuming credit is available in the account.

What if I have credit on my account but choose not to renew my season ticket for the 2021/22 season?

If you have credit on your account and you do not want to renew your season ticket for 2021/22, please contact the ticketing team via email or phone to discuss your options.

Does the points freeze mean that I will not be able to accumulate any Cherries Points this season?

The Cherries Points scheme will resume and supporters will enter the 2021/22 season on the same number of Cherries Points that they ended the 2019/20 season on.

As before, Cherries Points will accumulate on a match attended basis.
More information on the ticketing process will be provided prior to the season.

Will I be able to move my season ticket seat ahead of the new season?

The week after the renewals window ends, supporters will have an assigned day to contact the ticket office to arrange for their seat to be moved.

Supporters will receive an email from the ticket office with further details of this process.

When will my season ticket card be posted to me?

Season ticket cards are currently scheduled to be posted out to supporters during the period at the end of June and the start of July.

How do I update my contact details on the ticketing site?
To update your contact details on the ticketing site, please follow these steps:

  1. Navigate to tickets.afcb.co.uk
  2. Select the account menu in the top right-hand corner.
  3. Follow the prompts for returning users to access your account. Please note, tutorial videos have been provided.
  4. Once you have accessed your account, please select the “Profile and Cherries Points” tab on the right-hand side of the “My Account” page to update your e-mail address.
  5. If you are updating your address, please select the 'Manage Address Book' option.

How can I buy an AFC Bournemouth season ticket?

AFC Bournemouth season tickets are currently only available to season ticket holders who are renewing their season ticket due to the extremely high number of renewals each summer.

The club does not expect this to change.

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