Title: Reception & Administration Assistant (part-time)      
Reports to: Human Resources Manager
Location: Vitality Stadium
Hours: Monday–Friday, 1.30pm–5.30pm (20 hours per week)

About AFC Bournemouth

AFC Bournemouth is a family and community club. We strive to deliver a professional, friendly and welcoming approach in all areas of the club. With a small backroom operation, you will be joining a tight knit group who pride themselves on hard work, passion and togetherness.

Main Duties

• Answering and redirecting where required incoming calls within good industry standard measures.
• Answering and/or redirecting enquiry emails within a set time-frame and incorporating club and best practice guidelines
• Processing of incoming and outgoing post
• Dealing with deliveries and ensuring their timely collection
• Ensuring the reception area is well presented at all times
• Ensuring as far as possible the security of the building and ensuring all visitors are recorded and issued with a visitor’s pass
• Provide matchday support to Operations Director to include:
  • Responsibility for dealing with general email enquiries on own initiative
  • Junior cherries and other matchday communication co-ordination
  • Mascots match-by-match plus fans’ champion. To include liaising with relevant departments in the planning and implementation stages
  • Manage club information around visiting and home supporters to ensure it is dynamic and informative.
  • Liaise with other clubs to provide information to assist their travelling fans as well as our own shirt initiative.
  • Matchday preparation including staff wrist bands, bag tags and access stickers to club lounge
  • Assistance with matchday initiatives as and when required.
• Research and benchmarking as required from time to time.
• Management of various club inboxes such as Enquiries, Reception, Junior Cherries and Individual.
• Cherry Bear’s appearances/ diary management/ general queries
• 3G pitch schedule
• Ad hoc duties or support as and when required.
• As a member of staff to ensure that you to adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Obligation to adhere to the club’s health and safety policy and procedures.
• As a member of staff to ensure in all matters you follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.

Key Competencies

• Excellent organisation and time management skills.
• Professional, welcoming and discreet attitude with excellent verbal and written communication skills.
• Ability to work effectively under own initiative and to anticipate and prioritise different workloads.
• Ability to communicate concisely, assertively and effectively with visitors and at all levels of the organisation.
• Ability to work under pressure and adapt quickly.
• Excellent IT skills. 
• Previous experience in a similar role would be preferred.

Staff Benefits

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to: 

• Free onsite parking. 
• Season ticket and allocation of complimentary/purchased tickets. 
• Subsidised lunches. 
• Complimentary healthy snacks throughout the day. 
• Discounts at the club superstore. 
• Contribution towards eye tests and glasses. 
• Discounts and benefits from partners and local businesses. 
• Club pension scheme. 
• Life assurance scheme. 
• Employee Assistance Programme (EAP) run by Health Assured. 
• Paid parental leave (bank of five days per year).  
• Discounts and benefits from partners and local businesses. (Umbro, Taylor Made Golf, etc.)
• Christmas Party, End of Season awards night and other social events throughout the year run by our club social team.
• Paid volunteer opportunities (two days per year).
• A paid day's leave on your birthday. 

How to Apply

Please send your CV and covering letter to [email protected] by 8^th February 2022. 

AFC Bournemouth is an equal opportunities employer and ensures that staff and volunteers are able to achieve their full potential. AFC Bournemouth values the diversity of its workforce and welcomes applications from all sectors of the community (Equality Act 2010).

We actively encourage applications from women, and individuals from ethnically diverse communities.

AFC Bournemouth is committed to protecting all children, young persons, and adults at risk in its care or attending its premises and expects all staff and volunteers to share the same commitment.

For all positions where a DBS check is required, an offer of employment will be subject to receipt of satisfactory disclosure at the appropriate level.

We strive to create a positive and safe environment and ensure all who interact with the club feel safe, protected, and heard.

For further information on accessibility within the stadium please click here.