AFC Bournemouth understand there were technical issues provided from our supplier during the Middlesbrough game on afcbTV Live.
We understand that the commentary wasn’t added and there was poor sound quality for the first 15 minutes or so.
This problem was noticed early on and after several calls to the supplier, there was no response from the supplier.
We have investigated this issue alongside Middlesbrough, and also found out that this same issue affected most clubs across the Football League.
We have received the following response from our supplier:
- The problem was due to a fault with encoders, which our supplier believe has now been resolved
- It affected all StreamAMG clubs in the Football League
- Fault was stress-related and the supplier are confident it has been resolved
- Testing going on with StreamAMG currently and throughout the week
The supplier aren't liable to issue compensation because supporters could watch the match for 90 minutes. This is something we were unaware of and we acknowledge that we could have communicated better to our supporters.
The supplier ensured us that they were running plenty of tests ahead of our next streamable fixture against Norwich City in order to ensure that this error will not happen again.
We sincerely apologise for any inconvenience caused.
