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afcbTV Live: Tutorials and key points

Firstly, everyone at AFC Bournemouth would like to thank those supporters who purchased passes for afcbTV Live on the opening day of the season.

The club noticed however that a number of supporters encountered difficulties accessing their streams and listening to audio.

As a result, we’ve made the following video in order to show supporters just where the login button is.

If you have purchased your stream, you must log in to your account in order to use the stream you have purchased.

HOW TO PURCHASE AND ACCESS AS A NEW CUSTOMER

Error rendering \Views\Amp/EmbeddedVideoWrapper.Amp. Exception: System.IO.FileNotFoundException: Could not find file 'C:\home\site\wwwroot\Views\Amp\EmbeddedVideoWrapper.Amp.handlebars'. File name: 'C:\home\site\wwwroot\Views\Amp\EmbeddedVideoWrapper.Amp.handlebars' at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost) at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost) at Stadion.Core.HandlebarsHelpers.HandleBarsViewBuilder.GetValue(String viewName) in C:\projects\stadion-core-4ahpa\src\DigitalSportsPlatform.Core\HandlebarsHelpers\HandleBarsViewBuilder.cs:line 90 at Stadion.Core.HandlebarsHelpers.HandleBarsViewBuilder.GetObjectFromCache[T](String viewName, Int32 cacheTimeInMinutes) in C:\projects\stadion-core-4ahpa\src\DigitalSportsPlatform.Core\HandlebarsHelpers\HandleBarsViewBuilder.cs:line 103 at Stadion.Core.HandlebarsHelpers.HandleBarsViewBuilder.RenderHtml[T](String viewName, T model) in C:\projects\stadion-core-4ahpa\src\DigitalSportsPlatform.Core\HandlebarsHelpers\HandleBarsViewBuilder.cs:line 60

HOW TO PURCHASE AND ACCESS AS A RETURNING CUSTOMER

Error rendering \Views\Amp/EmbeddedVideoWrapper.Amp. Exception: System.IO.FileNotFoundException: Could not find file 'C:\home\site\wwwroot\Views\Amp\EmbeddedVideoWrapper.Amp.handlebars'. File name: 'C:\home\site\wwwroot\Views\Amp\EmbeddedVideoWrapper.Amp.handlebars' at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost) at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost) at Stadion.Core.HandlebarsHelpers.HandleBarsViewBuilder.GetValue(String viewName) in C:\projects\stadion-core-4ahpa\src\DigitalSportsPlatform.Core\HandlebarsHelpers\HandleBarsViewBuilder.cs:line 90 at Stadion.Core.HandlebarsHelpers.HandleBarsViewBuilder.GetObjectFromCache[T](String viewName, Int32 cacheTimeInMinutes) in C:\projects\stadion-core-4ahpa\src\DigitalSportsPlatform.Core\HandlebarsHelpers\HandleBarsViewBuilder.cs:line 103 at Stadion.Core.HandlebarsHelpers.HandleBarsViewBuilder.RenderHtml[T](String viewName, T model) in C:\projects\stadion-core-4ahpa\src\DigitalSportsPlatform.Core\HandlebarsHelpers\HandleBarsViewBuilder.cs:line 60

We’d like to emphasise heavily to supporters, if you have purchased your stream once, DO NOT purchase more than one. A number of supporters made multiple purchases – this is not necessary.

On matchday, when you want to watch the stream, follow these simple steps:

FOR LAPTOP / PC

  1. Head to live.afcb.co.uk
  2. Click the ‘head and shoulders icon’ in the top right-hand corner
  3. Login with the same details you purchased the stream with
  4. This will then take you back to the home page where you can click WATCH NOW. This will appear from 2pm on matchday.

FOR MOBILE

  1. Head to live.afcb.co.uk
  2. Click the three dashes in the top right-hand corner.
  3. Scroll down to ‘login/register’
  4. Click that, and then enter the same details you registered with.
  5. This will then take you back to the home page where you can click WATCH NOW. This will appear from 2pm on matchday.

Be careful in typing your email address, please make sure it is correct without any typos before purchasing.

The club do have a support team who can help with any enquiries, for login and account, please email media@afcb.co.uk, for any stream performance issues, please email bournemouthtvsupport@streamamg.com.

We also have to remind supporters, you MUST let us know about any issues during the game. If you do not, you are not entitled to a refund unfortunately. We have a support team who are happy to help at all times.

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