Ticket information 2012-13
Tickets for home fixtures at the Goldsands Stadium can be purchased on matchday from the ticket office.
The ticket office can be found by the main reception and is open from 9am on the morning of a matchday.
During the week tickets can be purchased in person from the Club Store. The Club Store is open 9am-5pm Monday to Friday, 9.30am-4pm on Saturdays and 11am-5pm on Sundays.
Tickets can be purchased over the phone by calling 0844 576 1910 and selecting ticket telephone sales option. The ticket hotline is open from 9am-8.30pm Monday to Saturday and 9am-5.30pm on Sunday. Payment can be made with credit or debit card.
You can buy your tickets online 24 hours a day, seven days a week at www.afcbdirect.co.uk.
2012/13 npower League 1 matchday ticket prices
*Concessions: Over 65, Under 16, Full time NUS and Ambulant Disabled (click here for details)
** Family Tickets are only available in the Family Stand.
Internet and telephone bookings are subject to a £2 booking fee and can be collected from the ground, or they can be posted out for an additional charge of £1 up to three working days before the game.
After the postage deadline tickets can still be purchased online or over the phone for collection. AFC Bournemouth cannot be held responsible for the vagaries of any postal service. In the event of loss of tickets or non-delivery, AFC Bournemouth cannot be held responsible.
When purchasing tickets you will be required to provide your name & address details. This will create a booking history for you and you therefore won't be asked for all of your details every time you book tickets with us.
Ticket concessions
The club offers concessionary ticket pricing for customers in the following categories:
Over 65, under 16s, full Time NUS students and ambulant disabled supporters (Click here for details).
Concessionary tickets will be asked for proof of eligibility unless previously registered with the Ticket Office.
Students who are in possession of an NUS student card or who can prove they are in full time education for the current 2011-12 season, as long as a valid photo and expiry date is shown on their student card, can obtain the student rate on their tickets.
Eligibility should be brought to every match, as stewards reserve the right to check if they feel it necessary. If proof of eligibility cannot be provided then we reserve the right to refuse entry to the stadium. If admittance to the stadium is gained via an incorrectly purchased concessionary ticket this will then need to be upgraded to the correct price bracket at the main ticket office and the price difference paid.
Disabled supporters
For more information on access and tickets for disabled supporters click here.
Season tickets
For the latest information on season tickets, click here. If a season ticket is left at home then the supporter should go to the ticket office, where their details will be taken and upon proof of identification & seat clarification, a duplicate match will be issued from the Ticket Office at the discretion of the Ticket Office Supervisor at a fee of £5.00.
If a season ticket has been lost then the ticket holder should report it immediately to the club. A charge of £20.00 will apply for producing a replacement season ticket.
A full copy of our Season Ticket Terms and Conditions can be found by clicking here.
Season ticket upgrades
To upgrade a season ticket the supporter must notify the ticket office of the change they wish to make no later than 24 hours before kick-off time. If a supporter is wishing to transfer to another person then the notification must give the full name, address and of the person who will be using the ticket. In the case of a concessionary ticket being used by a person not fulfilling the concession requirements, the notification must be accompanied by a fee equal to the difference between full cost of the seat and the concessionary price applicable to that position.
Any season ticket card transferred will be retained by the Ticket Office for the duration of the game(s) requested.
Season tickets can be upgraded on a match-by-match basis and can be moved for the remainder of the season.
Moving of a season ticket will incur administrative charges of a £20 season ticket replacement fee as well as any difference in price relating to moving to a different stand or section of the ground.
Misplaced or lost tickets
In the event of match day tickets being misplaced or lost, supporters are advised to contact the ticket office at the earliest time possible prior to the fixture. Upon confirmation of address and booking details, supporters can be issued with duplicate copies of their tickets. Additional checks may be required to produce duplicate tickets.
If a season ticket is left at home then the supporter should go to the ticket office, where their details will be taken and upon proof of identification & seat clarification, a duplicate match will be issued from the Ticket Office at the discretion of the Ticket Office Supervisor at a fee of £5.00.
Refunds/Credits
Any refunding or crediting of a purchased match ticket will be dealt with on an individual basis, any customer wishing to do so must visit the Ticket Office and speak directly to the Ticketing Supervisor/Manager on duty.
Refunds and/or credits will only be considered if the ticket is returned to the Ticket Office no later than 24 hours before the fixture. A customer must produce a ticket at the ticket office before it will be refunded.
Refunds will not be accepted on tickets if the game has already been played.
Postponed or abandoned matches
In the case where spectators have purchased a ticket to a game which is subsequently postponed before kick-off, ticket holders would be entitled to free admission to the rearranged fixture.
If a match is postponed or abandoned before half time, then all supporters in possession of an original ticket will be given half price entry to the replayed match.
If the game is abandoned after half time then there is no reduction in to the replayed match.
Anyone who cannot produce an original ticket stub will be required to pay full price.
Refunds relating to postponed or abandoned games can only be processed once the rearranged fixture date has been confirmed. These will be dealt with on an individual basis.
Car parking
Supporters are advised to travel in plenty of time for the game.
Supporters parking is available to the south of the ground for just £1 for the duration of the match. The fee is is payable on entrance in exchange for a valid ticket to the club appointed personnel.
You may experience delays in leaving the car park after the final whistle, please be aware that there is an exit at the south end of the car park which will bring you out via Gloucester Road in Boscombe.
As part of the redevelopment of the car park AFC Bournemouth has put in place additional parking to assist supporters with their matchday journey.
Based at Harewood College (previously Avonbourne School) the parking spaces are accessible from Harewood Avenue. It is envisaged that this parking will particularly appeal to those travelling to the game from the Christchurch, Southbourne and all areas east.
Available from 1pm on Saturday matchdays, the parking is directed by AFC Bournemouth stewards and costs £2. Only a 10 minute walk to the ground, either via Littledown Avenue or by using the footpath across the park, using this facility will also avoid the end of match queue to leave the ground. Supporters will need to vacate the car park by 5.30pm.
The Sovereign Centre on Christchurch Road, which is also approximately 10 minutes walk from the ground, is available for match day parking for both Saturday and week night games. Parking fees are £2 or £2.50 dependent on how long you stay.
Several residential roads adjacent to the ground have parking restrictions which we would ask supporters to adhere to. Where these do not exist please be mindful of existing drive entrances and avoid parking illegally or unsafely as we are keen to have our games impact on our local residents as little as possible.
The Goldsands Stadium is in the heart of Kings Park and is surrounded by residential areas. We politely ask that you respect our neighbours at all times.