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Disabled supporters matchday information guide

Posted: Wed 01 Jul 2015
Author: afcb.co.uk

AFC Bournemouth actively seek to make a visit to Vitality Stadium enjoyable for all.

If you would like this guide in an alternative format or if you have any queries or comments please contact Alice Jeans, by e-mailing disability@afcb.co.uk or call 01202 726311. 


For more information via Disabled Go on Vitality Stadium, please click here.
Travelling_to_Vitality
Stadium Address
AFC Bournemouth Vitality Stadium, Dean Court, Bournemouth BH7 7AF

By Car
Accessible car parking is explained in the parking section of this guide. If you are not restricted by mobility limitations, there are several official match day car parks available on match days. More information on these can be found on the Vitality Stadium section on www.afcb.co.uk.

By Train
The nearest train station to the stadium is Pokesdown, which is 1 mile from the ground and a 20-minute walk away. Pokesdown Train Station does not have staff assistance, nor ramps for train access. Pokesdown is unfortunately an inaccessible station for wheelchair users. They do however have an accessible ticket machine and induction loop.

A large majority of trains arrive at Bournemouth Central, which is 1.3 miles from the Stadium and a 25-minute walk. Bournemouth Train Station is accessible and offers step free and ramp access onto trains. Wheelchairs are available for use and the station is staffed 24 hours a day. They also have an induction loop.

For further details of the accessible features available at both of these stations, please visit www.nationalrail.co.uk and www.southwesttrains.co.uk or call 0800 52 82 100.

By Air
The nearest airport is Bournemouth Airport. There is no direct transport from the airport to the stadium. Journey time from Bournemouth Airport to Vitality Stadium is approximately 10 minutes by car, although you may wish to add additional travel time to account for matchday traffic. For more information on the accessibility arrangements at Bournemouth Airport, please click here to get onto the relevant section of their website.

By Bus 
More Bus Wilts & Dorset provide bus routes from Lymington, Salisbury, Poole and Boscombe which bring supporters within close distance of the stadium. For more information on their services please visit http://www.morebus.co.uk/

Yellow Buses also deliver a range of routes that pass through Bournemouth and by Pokesdown train station, bringing fans to within five minutes of the stadium. Buses (1b, 1c and 41) all stop along Ashley Road which allows for a step free route across Kings Park to the Stadium. There is enough room for at least one wheelchair on all Yellow buses, as well as a fold down ramp to the pavement. For more information on their services please visit https://www.bybus.co.uk/.

By Taxi
AFC Bournemouth works closely with United Taxi’s whom have many taxis that have been adapted so they are easily accessible. There accessible taxi’s include, fold out ramp with extension, four point wheelchair restraint belt with over centre clamp, intermediate non-slip step, built in induction loop and intercom, and easy release and lit exterior door handle. Click here for more information or call 01202 556677. 
Tickets
To ensure that the club treats everyone fairly and to enable it to take the particular circumstances of our disabled supporters into account when allocating seats, the club requires all applicants for seating, which has been allocated for the specific use of disabled supporters, to produce confirmation of their entitlement to the medium or higher rate care component of Disability Living Allowance (DLA), and/or confirmation of their entitlement to standard or enhanced rate care component of PIP (Personal Independence Payment).

Reference throughout this guide to a ‘disabled supporter’ is a reference to a person who can provide this confirmation.

Please note in the case of DLA, as the allowance may be for life or for a fixed period, the club reserves the right to periodically check that an applicant remains eligible.

Supporters receiving middle or high rate of care and/or high rate of mobility or enhanced/standard rate of PIP will be entitled to a free match ticket for their personal assistant to accompany them on matchdays. The personal assistant should be capable of supporting the disabled person’s needs in the event of an emergency.

Please note, the club reserves the right to request evidence to support this where necessary and require the disabled supporter and their PA to enter the ground and sit together.

Seats for personal assistants are located next to the disabled supporter’s seat. The club’s health and safety policy requires that disabled supporters who attend in a wheelchair remain in their wheelchair during the game.

Main Stand: 40
North Stand: 42
South Stand: 42
East Stand (home): 39
East Stand (away): 24
Main Stand Platform: 2
East Stand Platform: 8 - available on request, by e-mailing disability@afcb.co.uk

Wheelchair viewing is also available in hospitality areas (subject to application). These places are charged at the standard hospitality price for the disabled person using the wheelchair. 
How_to_buy
Disabled supporters using the wheelchair places will be charged at a reduced rate. All row A wheelchair spaces are under cover at the front of each stand, however, in the winter months can be exposed to the elements. 

Disabled supporters of AFC Bournemouth should contact the Ticket Office on 0344 576 1910 opt 1, opt 2 or visit the ticket office in person to purchase tickets for all AFC Bournemouth fixtures. 

We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability). 

The Club has a priority points policy, disabled supporters wishing to purchase tickets will need to meet the point requirement for the individual game. For more information on the priority points please visit www.afcb.co.uk and select the ticket tab.
East_Stand_Platform
The East Stand platform is fully under cover, and is booked on a match by match basis. It is located directly on the halfway line approximately half way up in the East Stand. 

Waitress/Waiter service for halftime snacks and refreshments is available. Access to the platform is via the DC Lounge, where lift access is available. 

Supporters who wish to book the platform should contact the Disabled Liaison Officer by e-mailing disability@afcb.co.uk, or call 01202 726311. Bookings should be submitted in advance of the match and places will be allocated and confirmed two days prior to the match to ensure use of the platform is fairly distributed across the season.
Facilities
Ambulant disabled supporters include individuals who use wheelchairs for outdoor mobility but are not necessarily confined to their wheelchair, as well as people with walking difficulties and/or physically restricting medical conditions. 

Ambulant disabled supporters will be charged the standard ticket price based on their age category.

Any supporter who has concerns getting to their seat due to temporary setback (broken bones, operation etc.) should also advise the ticket office when booking so the appropriate provisions can be made. 

There is no allocated seating for ambulant disabled supporters and they may therefore sit (subject to availability) in their preferred area of Vitality Stadium.
Facilities_Visually
There is no allocated seating for visually impaired supporters and they may therefore sit (subject to availability) in their preferred area of Vitality Stadium.

The club has four radio headsets available to supporters with visual impairments. Headsets can be booked in advance through contacting the ticket office, this can be done in person, over the phone by calling 0344 576 1910 (option one, option two) or by e-mailing disability@afcb.co.uk. Headsets are also available to hire free of charge on the day of the game from the ticket office, subject to availability. Headsets are supplied with instructions and individual earphones, however we do encourage supporters to bring their own earphones. 

Any supporters who have a guide dog must contact the club in advance.
Facilities_Wheelchair
Wheelchair storage is available for all supporters. To book supporters are required to notify the DLO prior to the match by e-mailing disability@afcb.co.uk or calling 01202 726311.
Matchday facilities
Home disabled supporters are welcome to use the 1910 Club Bar which is based in the Main Stand; a lift is available in main reception for wheelchair users.

Catering is available in all concourse areas based around the ground, offering a variety of refreshments, vegetarian options are available; all have a lower level service counter and accept both card and cash payments. The concourses also accept contactless payment and apple pay.  

For supporters using the East Stand platform there is an order and delivery service for refreshments, which is available just before half-time. 

Handheld menus are also available within all concourses areas, and these can be found at the lower level service counters.
DC_Lounge
The DC Lounge is open to both home and away disabled supporters pre-match. The DC Lounge is based on the ground floor and first floor in the East Stand for the use of disabled supporters only.

This offers Sky/BT Sport TV and a refreshment service, and a great opportunity for supporters to socialise before the match. There is also a lift available for supporters using the platform. There are also two accessible toilets.
Car_Parking
The club offers 41 accessible parking spaces on site at the Vitality Stadium. These are issued on a seasonal, free of charge basis and are prioritised by season ticket status and rate of mobility received. 

There is also a car park behind the South Stand which is £1 on matchday. The club’s policy is to reserve a bay for the use of disabled supporters for as long as possible. However, this car park is generally full by 1 hour to 90 minutes before kick-off and disabled supporters wishing to take advantage of this policy would need to time their arrival accordingly. Access from this car park to the Stadium is step free and up to 100m in distance.

Car parking is also available upon request to visiting disabled supporters. Visiting supporters will need to contact the DLO should they wish to book a car parking space by either calling 01202 726311 or e-mailing disability@afcb.co.uk

The matchday parking attendants do allow for disabled supporters without parking to be dropped off in the main car park. Thistlebarrow Road is also recognised as a main pick up point, providing it is not within the coned areas.
Accessible_Travel
AFC Bournemouth work closely with Disabled Transport Services to provide accessible travel to a number of selected away games this season. An accessible minibus consisting of 3 wheelchair places, and 3 personal assistant places will be running to West Ham, Crystal Palace, Watford, Arsenal, Chelsea, Southampton and Tottenham. 

Tickets for the accessible minibus are charged at the same price as coach tickets, and PA’s travel free of charge. Places can be booked with the ticket office when purchasing match tickets, and will be allocated on a first come first serve basis.
Emergency_Contingency_Plan
Stewards in all stands will take responsibility for spectators confined to wheelchairs and will advise them to remain in their respective areas until they and their personal assistants are escorted to a safe area by the stewards. 

The safe area will remain flexible depending on the emergency in hand. The disabled liaison supervisor will coordinate the evacuation of disabled persons in conjunction with the chief steward and the safety officer. 

Disabled persons within the hospitality areas of the stadium will be escorted by stewards to the nearest escape refuge point. A steward in possession of a radio will remain at the refuge point until such time as evacuation is completed. 

Visually impaired supporters will be evacuated with the assistance of stewards.

Stewards should pay particular attention to the elderly or persons with impaired movement who may require assistance.
Contact_Us
Matchday Contact
If any supporter has any questions or queries on a matchday, they are advised to contact our safety team by calling or texting 07968 980580.

More information
For any further information or to discuss any aspect of AFC Bournemouth’s provision for disabled supporters please contact the DLO on 01202 726311 or e-mail disability@afcb.co.uk

If you cannot find the information you need in this Guide or you have any suggestions about how this Guide might be improved please let us know, we’d love to hear from you. If you would like this Guide in an alternative format or if you have any queries or comments please contact the DLO, by e-mailing disability@afcb.co.uk or call 01202 726311.