The club actively seeks to make a visit to Vitality Stadium enjoyable for all. Please click here to download the following guide as a PDF.
Read about latest actions the club are taking to enhance the experience of disabled supporters here
Supporters receiving middle or high rate of care and/or high rate of mobility will be entitled to a free match ticket for their personal assistant to accompany them on matchdays. The personal assistant should be capable of supporting the disabled person’s needs in the event of an emergency.
Please note, the club reserves the right to request evidence to support this where necessary and requires the disabled person and their PA to enter the ground and sit together.
There are up to 196 wheelchair spaces for home supporters and 25 spaces for away supporters, each with a personal assistant if required.
These spaces are situated as follows:
Main Stand: 58
North Stand: 47
South Stand: 44
East Stand (home): 39
East Stand (away): 25
East Stand Platform: 8 (available on request by e-mailing firstname.lastname@example.org
Wheelchair viewing is also available in hospitality areas (subject to application). These places are charged at the standard hospitality price for the disabled person using the wheelchair.
Disabled supporters using the wheelchair places will be charged at a reduced rate. All the row A wheelchair spaces are under cover at the front of each stand. However, in the winter months these particular areas of the stands can be exposed to the elements. The East Stand platform is fully under cover.
Seats for personal assistants are located next to wheelchair users’ space. The club’s health and safety policy requires that disabled people who attend in a wheelchair remain in their wheelchair during the game.
Ambulant disabled supporters include individuals who use wheelchairs for outdoor mobility but are not necessarily confined to their wheelchair, as well as people with walking difficulties and/or physically restricting medical conditions.
Ambulant disabled supporters will be charged the standard ticket price based on their age category.
Any supporter who has concerns getting to their seat due to temporary setback (broken bones, operation etc.) should also advise the ticket office when booking so the appropriate provisions can be made.
The club has four radio headsets available to supporters with visual impairments. Headsets can be booked in advance through contacting the ticket office. This can be done in person, over the phone by calling 0344 576 1910 (option one, then option two) or by e-mailing email@example.com
Headsets are also available to hire free of charge on the day of the game from the ticket office, subject to availability.
Any supporters who have a guide dog must contact the club in advance.
During the season there may be some fixtures with a high demand for match tickets. In this instance, there may be some booking restrictions put in place, which will also apply to disabled supporters.
Disabled away supporters should contact their respective clubs.
There is an accessible toilet situated close to each of the areas provided for our disabled supporters. Disabled supporters sitting in the South Stand will use toilet facilities in either the Main or East Stands.
Disabled supporters are welcome to use the 1910 Club Bar, which is based in the Main Stand. A lift is available in main reception for wheelchair users.
In addition, there is also a room based in the East Stand for the use of disabled supporters only. This offers Sky TV and refreshment service. There is also a lift available for supporters using the platform.
Catering is available in all concourse areas based around the ground, offering a variety of refreshments. For supporters using the East Stand platform there is an order and delivery service for refreshments - this is available just before half-time.
The club offers 41 disabled parking spaces on site at Vitality Stadium. These are issued on a seasonal basis and are prioritised by rate of mobility received.
There is also a car park behind the South Stand which is £1 on matchdays. The club’s policy is to reserve a bay for the use of disabled supporters for as long as possible. However, this car park is generally full by 45 minutes to an hour before kick-off, meaning disabled supporters wishing to take advantage of this policy would need to time their arrival accordingly.
Car parking is also available upon request to visiting disabled supporters. Visiting supporters will need to contact main reception to book a car parking space by either calling 0344 576 1910 or e-mailing firstname.lastname@example.org
For any further information or to discuss any aspect of provisions for disabled supporters, please contact the ticket office on 0344 576 1910 or e-mail email@example.com